Frequently Asked Questions

Electro Appliance Repairs repairs fridges, freezers, refrigerators, washing machines, tumble dryers, dishwashers, microwaves, ovens and stoves. If you are unsure whether we repair your particular appliance, contact us with the appliance type, brand and problem.

We provide mobile appliance repair callouts across our areas we cover. A technician can attend your home or business to inspect the appliance and determine the repair required.

For many appliances, particularly large appliances such as fridges, freezers and washing machines, you can arrange a technician callout to your location. Contact us with your appliance details so we can advise you on the appropriate next step.

Yes. We can assist with suitable appliances at offices, restaurants, shops, accommodation properties and other businesses. Contact us with details of the appliance and fault so we can confirm whether we can assist.

Where possible, provide:

• appliance type
• appliance brand
• model number if available
• description of the problem
• your location
• your preferred appointment details

Photos or a short video of the appliance or fault may also help when appropriate.

Yes. The appliance needs to be assessed so the likely cause of the fault and required repair can be identified.

This depends on the appliance, its condition, the fault and whether the required repair is practical. Contact us with the brand, model and problem for guidance.

Yes. We diagnose fridge cooling problems and determine what is preventing the appliance from maintaining the correct temperature. See our fridge repairs service for more detail.

Several faults can cause poor cooling, including airflow problems, thermostat or sensor issues, refrigeration-system faults and other electrical or mechanical problems. A technician should inspect the fridge to determine the actual cause.

Yes. We repair chest freezers, upright freezers and other suitable freezer types that are not maintaining the required temperature. Visit our freezer repairs page for more information.

Water leaks can have several causes, including drainage problems, ice buildup and other internal faults. The appliance should be inspected to identify where the water is coming from.

Fridge noises can originate from fans, compressors, vibration or other moving components. Unusual or newly developed noises should be assessed to determine the cause.

Yes. Excessive cooling can be associated with temperature controls, sensors, airflow or other faults. A technician can diagnose the cause.

Yes. We diagnose various electrical and control-related fridge faults where repair is practical.

We work on domestic refrigerators and suitable commercial refrigeration appliances. Contact us with the appliance type, brand, model and problem so we can confirm whether it falls within our service scope. You can also see our refrigerator repairs page.

Yes. Electro Appliance Repairs provides fridge refrigeration assessment and regassing services across our Harare service areas. Fridge regassing starts from US$30 where assessment shows it is appropriate.

No. A fridge that is not cooling does not automatically need regassing. Many different faults can cause poor cooling, so the appliance should be diagnosed before assuming refrigerant is the problem.

Poor cooling can sometimes be associated with a refrigeration-system issue, but symptoms alone may not confirm that refrigerant is required. A technician should inspect the appliance.

The refrigeration system should be assessed first. Regassing an appliance without identifying the underlying problem may not resolve the fault.

Where appropriate, we can assess refrigeration-system issues affecting freezers and determine what service is required.

Yes. We provide washing machine repair callouts across Harare and our selected surrounding service areas.

Yes. A machine that does not spin can have several possible mechanical, electrical or control-related causes. We can inspect the machine and diagnose the problem.

Yes. We diagnose washing machine drainage problems, including faults involving the drainage system and related components.

Leaks can come from hoses, seals, pumps, connections or other parts of the machine. An inspection is required to identify the source.

Unusual noises may be related to the drum, bearings, motor, pump or other mechanical components. The exact cause should be diagnosed before repairs are carried out.

Yes. We can diagnose suitable electrical and control-related washing machine faults.

We work on many common washing machine brands. Contact us with your brand, model and fault, or visit our Brands We Repair page.

Yes. We diagnose and repair suitable tumble dryer heating, drum, electrical and operating faults. See our tumble dryer repairs page for common problems such as a dryer not heating, not drying or making a noise.

Yes. Error codes vary by brand and model. Send the brand, model and exact code when you book. See tumble dryer error codes for what to include.

Yes. Our dishwasher repair service covers suitable drainage, water, electrical and operating problems, including dishwashers that are not draining, leaking or not cleaning properly.

Yes. Error codes vary by brand and model. Send the brand, model and exact code when you book. See dishwasher error codes for what to include.

Yes. We repair various microwave faults where the appliance and fault fall within our repair scope. See oven, microwave and stove repairs.

Yes. We provide repairs for suitable oven and stove heating, electrical and operating faults. Visit oven, microwave and stove repairs for more detail.

If you have multiple faulty appliances, tell us when booking so we can understand what needs to be assessed and arrange the visit appropriately. You can also view all appliance repair services.

We work on many popular appliance brands, including:

• Samsung
• LG
• Defy
• Hisense
• Bosch
• Whirlpool
• KIC
• Kelvinator
• Capri
• Smeg
• AEG
• Electrolux
• Siemens
• Miele
• Speed Queen
• FRESH
• Haier
• Beko
• Midea

and other brands. See Brands We Repair for more information.

Yes. We repair suitable Samsung fridges, washing machines and other appliances within our service scope. See Samsung Appliance Repairs.

Yes. We diagnose and repair suitable LG appliances, including fridges and washing machines. See LG Appliance Repairs.

Yes. We provide repair services for suitable Defy appliances.

Contact us. The website list is not necessarily exhaustive. Send us the appliance type, brand, model and fault so we can confirm whether we can assist.

Our main Harare service regions are:

• Harare North
• Harare East
• Harare South
• Harare West
• Harare CBD

See our areas we cover for full coverage details.

Yes. Our Harare North service coverage includes areas such as Borrowdale, Mount Pleasant, Avondale, Highlands, Chisipite, Vainona and surrounding suburbs. View Harare North Areas →

Yes. We cover areas including Greendale, Eastlea, Msasa, Mandara, Mabvuku, Tafara and surrounding eastern suburbs. View Harare East.

Yes. Our service coverage includes Waterfalls, Hatfield, Cranborne, Glen View, Glen Norah, Highfield and other southern areas. View Harare South.

Yes. We cover Westgate, Mabelreign, Bluff Hill, Tynwald, Belvedere, Warren Park, Kuwadzana and surrounding western areas. View Harare West.

Yes. We provide appliance repair callouts across Harare CBD and central Harare for suitable residential and business appliances. View Harare CBD.

Our selected surrounding service areas include:

• Ruwa
• Zimre Park
• Chitungwiza
• Norton
• Mazowe
• Domboshava

See Ruwa, Zimre Park, Chitungwiza, Norton, Mazowe and Domboshava. Call or WhatsApp us to confirm technician availability for your exact location.

Customers can contact Electro Appliance Repairs by phone, WhatsApp or through the website's request a quote form.

Primary:

0780 175 134

Secondary:

0719 227 718

Yes. Use WhatsApp to contact Electro Appliance Repairs.

Please send:

• your name
• location
• appliance type
• brand
• description of the problem
• photos or video where useful

Repair costs depend on the appliance, fault and work required. The appliance may need to be assessed before an accurate repair cost can be provided.

Contact us for the current callout charge for your location.

Once your booking is confirmed, Electro Appliance Repairs aims to arrange technician attendance within 1 hour. Actual attendance can depend on your location, traffic and technician availability. This is attendance after confirmation, not a promise that every repair is completed within 1 hour.

Same-day attendance is not guaranteed for every enquiry. Once a booking is confirmed, we aim to arrange technician attendance within 1 hour, subject to location, traffic and technician availability. Book a repair or contact us to check availability.

Repair time depends on the appliance, fault, diagnosis and work required. Some faults can be addressed during the initial visit, while others may require additional work.